A 30% deposit and the signature of this agreement is required before a reservation is valid. If the event is cancelled 30-15 days before the event, the deposit will be kept. If the event is cancelled 15-0 days before the event, payment in full is required.

A 3.5% damage/loss waiver will be charged to your order to cover breakage, damaged items and/or unanticipated labor. This may not cover your full liability in the case of excessive damage or unanticipated labor. Charges will be impossed for excessive shortages, damaged items and/or unanticipated labor such as unrinsed dishes. PLEASE MAKE YOUR CATERER AWARE OF THIS POLICY.

Final payment is due ON or BEFORE delivery unless other arrangements are made in advance. Sorry no credit cards.

The renter must review the rental list and make FINAL changes by pre-determined date~usually 8 days prior to the event.

Make sure the tent site has been mowed and cleared of any lawn furniture etc. at least one day before scheduled delivery. If you have a deck delivery, please be sure all furniture is moved ahead of time.

Any and all permits, if required, are the responsibility of the renter. Please call if you need assistance.

All rental items must be left in the same location as dropped off for pick up crew. Please DO NOT stack items on the outer edge of tent or outside of the tent where they may be exposed to weather. It is your responsibility to keep rentals dry and safe.

You, as a renter are responsible for the return of all party items. Please count all items upon delivery. (Call immediately if you have any questions or problems with your order 413-528-5945) PLEASE RINSE AND RE-CRATE ALL RENTALS IN PROPER RACKS/CRATES. There are no refunds for unused rental items.

All items MUST BE ready for pick up by Monday 8AM to avoid extra labor charges. Pick up for weekend events are made on Mondays or Tuesdays (not pre-determined) unless other arrangements are made in advance.

Upon signing of our agreement and receipt of the deposit, your job will be confirmed.