RENTAL
AND CANCELLATION POLICY

A 25% deposit and the signature of this agreement is required before
a reservation is valid. If the event is cancelled 30-15 days before
the event, the deposit will be kept. If the event is cancelled
15-0 days before the event, payment in full is required.
A
security deposit will be held on your order to cover minor shortages
or unanticipated labor. This may not cover your full liability
in the case of excessive damage or unanticipated labor. Charges
will be imposed for any shortages, damaged items, non-rinsed
dishes and/or unanticipated labor. PLEASE MAKE YOUR CATERER
AWARE OF THIS POLICY. Your balance on your security
deposit will be returned in a timely manner.
Final
payment is due ON or BEFORE delivery
unless other arrangements are made in advance. Sorry no credit
cards.
The
renter must review the rental list and make FINAL changes
by pre-determined date~usually 8 days prior to the event.
Make
sure the tent site has been mowed and cleared of any lawn furniture
etc. at least one day before scheduled delivery. If you have
a deck delivery, please be sure all furniture is moved ahead
of time.
Any
and all permits, if required, are the responsibility of the renter.
Please call if you need assistance.
All
rental items must be left in the same location as dropped off
for pick up crew. Please DO NOT stack items on the outer edge
of tent or outside of the tent where they may be exposed to weather.
It is your responsibility to keep rentals dry and safe.
You,
as a renter are responsible for the return of all party items.
Please count all items upon delivery. (Call immediately if you
have any questions or problems with your order 413-528-5945) PLEASE
RINSE AND RE-CRATE ALL RENTALS IN PROPER RACKS/CRATES.
There are no refunds for unused rental items.
All
items MUST BE ready for pick up by Monday 8AM
to avoid extra labor charges. Pick up for weekend events are
made on Mondays or Tuesdays (not pre-determined) unless other
arrangements are made in advance.
Upon
signing of this agreement and receipt of the deposit, your job
will be confirmed. |