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Frequenty Asked Questions
Q:
What is the reservation and payment schedule?
A: A 25 % deposit and the signature on the last page of the contract
are required before your rentals are secure. The balance will be
due prior to delivery unless credit is established in advanced.
Forms of payment include: cash, check, MasterCard or Visa.
Q: What does the damage waiver cover?
A: The damage waiver covers the customary and expected damage that
will occur during the event. This may not cover your full liability
in the case of excessive damage or unanticipated labor. Charges
will be imposed for excessive shortages, damaged items and/or unanticipated
labor.
Q: What is your cancellation policy?
A: If the event is cancelled 30 days before the event, the deposit
will be returned in full. If the event is cancelled 30-15 before
the event, the deposit will be kept. If cancelled 15-0 days before
the event, payment in full is due.
Q: How do I figure out what size tent I need?
A: We recommend 20 square feet per person if you are planning on
everyone seated, buffet, bar and dancing. (Example: 200 guests X
20 sq ft = 4000sq ft ~ 40x100 tent) If you are not having a dancefloor
we recommend 15 square feet per person. (Example: 200 guests X 15
sq ft = 3000 sq ft ~ 40x80 tent). For a ceremony we recommend 10
square feet per person.
Q: When do I need to finalize my order?
A: Typically for a Saturday event we will need your final adjustments
8 days prior. We will be in contact with you at that time to go
over any final adjustments, final payment and delivery and pick
up details which will be determined by Mahaiwe Tent. We deliver
Wed-Fri. for Sat events and pick up on Mon. or Tues. It is recommended
that the rentals be counted in after delivery. Please call immediately
if you have any questions or problems with the order 413-528-5945.
Q: How do I need to return the rentals?
A: Due to sanitary regulations all rentals must be rinsed. Rinse
and re-crate rentals in their proper crates/racks as they were delivered.
Please keep rentals dry and protected while in your possession.
Q: How do I prepare for delivery?
A: Please make sure that that the tent site has been mowed and cleared
of any lawn furniture etc. at least one day before the event. |
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